Privacy Policy

At remixviral.ai ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI video generation platform.

1. Information We Collect

2. How We Use Your Information

We use your information to:

• Provide and improve our AI video generation service
• Process your payments and manage subscriptions
• Send important service updates and notifications
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our platform
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services:

• Payment providers - Polar, Stripe, Apple, or Google, as identified at checkout or on your receipt
• Whop - Checkout for applicable web purchases, and a pixel that measures visits and checkouts on our site
• PostHog and Google Analytics - Product analytics, usage measurement, and service improvement
• Ahrefs Analytics - Website traffic and search-performance measurement
• Microsoft Clarity - Session diagnostics when this optional integration is enabled
• Chatwoot - Customer support chat when this optional integration is enabled
• VPS Hosting - Infrastructure hosting
• VPS Storage - Video and asset storage
• ElevenLabs - AI voiceover generation
• OpenAI - Script generation and content moderation
• Pexels - Stock video content
• YouTube Data API - Video upload integration (if connected)
• TikTok Content Posting API - Video upload integration (if connected)
• Meta Graph API - Facebook Reels and Instagram Reels publishing (if connected)

Each service has its own privacy policy governing their data collection and usage.

3.1 YouTube Data & Google API Limited Use

If you choose to connect a YouTube channel, RemixViral accesses Google user data only through these scopes, solely to provide features you request: the youtube.readonly scope to list your channel(s) and basic channel details so you can pick where to publish, and the youtube.upload scope to publish the videos you create, on your behalf, to the channel you choose.

Who we share this data with: We do not sell or rent your Google or YouTube user data, we do not use it for advertising, and we do not use it to train AI or ML models. The only parties that ever hold it are:

• Google / YouTube - the video you choose to publish is uploaded back to YouTube, under your own account.
• DigitalOcean - our hosting provider. Your connection record and access tokens are stored in our database on servers we operate there.
• Bugsly - our own error-tracking service, which we run ourselves. If a publish fails it may record the error and the channel id so we can fix it. It does not receive your access tokens or video content.

No one else receives it. We disclose it beyond the parties above only with your explicit consent or where the law requires it. You can disconnect the channel at any time, which deletes the stored tokens.

Limited Use: RemixViral's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You can revoke access anytime in the app or at myaccount.google.com/permissions.

3.2 Facebook, Instagram and Threads (Meta) Data

Connecting Facebook and Instagram is optional and is used only to publish Reels you choose (this feature is rolling out). When you connect, RemixViral asks Meta for pages_show_list, pages_read_engagement, pages_manage_posts, instagram_basic, instagram_content_publish and business_management, and stores:

• your Facebook user ID and name;
• a long-lived user access token, which Meta expires after about 60 days;
• the Pages you manage (ID, name and Page access token) and the ID of any Instagram professional account linked to them.

Why: to let you pick a Page or Instagram account, publish the Reels you choose there, and link you to the published post. We do not sell this data, use it for advertising, or use it to train AI or ML models. It is stored in our database at our hosting provider (DigitalOcean) and is not shared with anyone else. RemixViral does not connect to Threads.

Deleting it: click Disconnect on the Meta (Facebook + Instagram) card in Dashboard → Settings, which deletes all of the above from our database immediately, and remove RemixViral in Facebook (Settings & privacy → Settings → Apps and Websites). Full instructions, including how to ask us to delete Meta data by email, are on our Data Deletion page.

3.3 AI Assistants You Connect (MCP)

You can connect RemixViral to an AI assistant such as ChatGPT, Claude, Gemini CLI or Cursor through our MCP server (https://remixviral.ai/api/mcp, or https://remixviral.ai/api/mcp/chatgpt for ChatGPT). Connecting is optional. You approve it on a RemixViral consent screen (OAuth) or by giving the assistant an API key you created. Either way, RemixViral creates or uses an API key on your account, which appears in Dashboard → API keys.

What the assistant can do: read your clip jobs and their ranked clips, read your videos and their status, read your credit balance and plan, and create faceless videos from a topic on your account (this spends your credits, at the same prices as the web app). It cannot upload videos, start clip jobs, delete anything or make purchases.

What we receive: only what the assistant sends in its requests to us, such as a topic you asked it to use or the id of a clip job. We do not receive the rest of your conversation with the assistant. We process these requests the same way as requests you make in the RemixViral web app.

What the assistant receives: the results of the requests it makes, for example clip titles and timestamps, transcripts if it asks for them, video titles, status, video URLs and your credit balance. The assistant's provider (for example OpenAI, Anthropic or Google) handles that data under its own privacy policy.

You can disconnect an assistant at any time by revoking its key in Dashboard → API keys. Requests using a revoked key are refused.

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Secure database with access controls
• Regular security audits and updates
• Encrypted storage for sensitive information
• Limited employee access to personal data

Your data is stored on servers we rent from DigitalOcean in Singapore.

5. Your Rights

You have the right to:

• Access - Request a copy of your personal data
• Correction - Update or correct inaccurate information
• Deletion - Request deletion of your account and data
• Export - Download your videos and content
• Object - Opt-out of marketing communications
• Portability - Transfer your data to another service

To exercise these rights, contact us at privacy@remixviral.ai. Step-by-step deletion instructions, including for data from connected platforms, are on our Data Deletion page.

6. Data Retention

We practice data minimization and only keep your data as long as necessary:

• Account data: Until you delete your account
• Generated videos: Until you delete them or close your account
• Payment records: Only as long as required by law

When you delete your account, your account data, videos and connected-account tokens are deleted as described on our Data Deletion page, which also lists the few records we must keep (such as transaction records required by law).

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze platform usage and performance
• Prevent fraud and enhance security

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Children's Privacy

RemixViral is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including Singapore, where our servers are, and the United States, where several of the providers listed above process data. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Continued use of RemixViral after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: