RemixViral

Data Deletion

Last updated: October 12, 2026

You can delete your RemixViral account, disconnect any account you linked, or ask us to delete specific data at any time. This page explains each option and exactly what is removed. What we collect is described in our Privacy Policy.

1. Delete your account

By email (works for every account)

Email privacy@remixviral.ai from the email address of your account, with the subject Account Deletion Request. You do not need to sign in. We confirm within 72 hours, delete your account, its data and your rendered video files within 30 days, and reply when it is done.

In a RemixViral app, where you have one

  1. Open the app and sign in to the account you want to delete.
  2. Go to Settings and tap Delete My Account.
  3. Confirm with Delete permanently.

Your account and everything linked to it in our database are deleted immediately: your videos, API keys, connected YouTube, TikTok, or Facebook and Instagram accounts and their access tokens, and your usage history. Rendered video files on our storage are not yet removed automatically by this button; email us as above and we delete them within 30 days.

Subscriptions: account deletion does not automatically cancel renewal. Before deleting, cancel with the provider shown on your receipt: Dashboard billing for website purchases, the App Store for iOS, or Google Play for Android.

2. Disconnect a linked account only

In RemixViral, open Dashboard → Settings and click Disconnect next to the account. The stored access and refresh tokens for it are deleted from our database immediately. To also revoke RemixViral's permission on the platform side:

  • Google / YouTube: myaccount.google.com/permissions
  • TikTok: Settings and privacy → Security and permissions → Apps and services
  • Facebook: Settings & privacy → Settings → Apps and Websites (or Business Integrations)
  • Instagram: Settings and activity → Website permissions → Apps and websites
  • Threads: Settings → Account → Website permissions

Videos you already published stay on those platforms; delete them there if you want them gone.

3. Facebook, Instagram and Threads (Meta) data deletion instructions

If you connect Facebook and Instagram (Reels publishing, which is rolling out), RemixViral asks Meta for pages_show_list, pages_read_engagement, pages_manage_posts, instagram_basic, instagram_content_publish and business_management, and stores:

  • your Facebook user ID and name;
  • a long-lived user access token, which Meta expires after about 60 days;
  • the Pages you manage (ID, name and Page access token) and the ID of any Instagram professional account linked to them.

We use this only to let you pick a Page or Instagram account, publish the Reels you choose there, and link you to the published post. We do not sell it, use it for advertising, or use it to train AI models. It is stored in our database on our hosting provider's servers and is not shared with anyone else. RemixViral does not connect to Threads.

To have data RemixViral received from Meta deleted:

  1. Remove RemixViral from your Meta account: on Facebook, Settings & privacy → Settings → Apps and Websites (or Business Integrations), select RemixViral and click Remove; on Instagram, Settings and activity → Website permissions → Apps and websites; on Threads, Settings → Account → Website permissions.
  2. In RemixViral, open Dashboard → Settings and click Disconnect on the Meta (Facebook + Instagram) card. This deletes your Meta user ID, name, tokens, Page list and Instagram account IDs from our database immediately.
  3. Email privacy@remixviral.ai with the subject Meta Data Deletion Request and your account email or the name of your Facebook profile or Page. We delete everything RemixViral received from Meta within 30 days and confirm by email when it is done.

4. What is kept

  • Transaction records (amount, date, plan) that tax and accounting law require us to keep, for as long as that law requires.
  • Product analytics events in PostHog linked to your account are not removed by in-app deletion. Ask in your deletion email and we delete them too.
  • Server and error logs, kept for a limited time for security and debugging.

5. Your legal rights

Under the GDPR (EU/EEA) you have the right to erasure (Article 17), handled without undue delay and within 30 days. Under the CCPA (California) you have the right to deletion (§ 1798.105), handled within 45 days.

6. Contact

Privacy and deletion: privacy@remixviral.ai
Support: support@remixviral.ai

See also our Privacy Policy and Terms of Service.

Data Deletion