RemixViral - Help & Support

Welcome to RemixViral support! We're here to help you create amazing AI-generated videos.

Quick Links

Privacy Policy: Privacy Policy
Terms of Service: Terms of Service
Email Support: support@remixviral.ai

Frequently Asked Questions (FAQ)

Getting Started

Q: How do I create my first video?

A: Tap "Create Video" on the dashboard, enter your topic or script, select art style and voice, then tap "Generate Video". Your video is usually ready in a few minutes.

Q: What subscription plan should I choose?

STARTER ($19/month, 1,200 credits): Regular creators (~30 videos/month)
HOBBY ($29/month, 2,000 credits): Serious creators (~50 videos/month)
PRO ($59/month, 4,000 credits): Professional creators (~100 videos/month)
BUSINESS ($129/month, 10,000 credits): Agencies and teams (~250 videos/month)

Q: How many videos can I create?

A: It depends on your plan and the features you use. Standard videos cost 40 credits, while videos with premium features (toy-brick/comic/cartoon art styles, ElevenLabs voices, avatar videos) cost 60-170+ credits.

Credits & Billing

Q: How does the credit system work?

A: Credits are used to generate videos. Costs vary based on features:

Standard video: 40 credits ($0.80)
Art style video (toy bricks, comic, cartoon): 40 credits, the same as standard
Avatar video (Veo 3.1 with audio): 100 credits ($2.00)
Premium voice (ElevenLabs): +25 credits (+$0.50)
Singing video: 60 credits ($1.20)
Watermark removal: 100 credits ($2.00)

Q: Do unused credits roll over?

A: No, credits reset at the start of each billing period. However, bonus credits (earned from feedback or promotions) do not expire.

Q: How do I cancel my subscription?

A: Use the provider shown on your receipt. Website customers can open Dashboard → Settings → Billing. Apple customers use iPhone Settings → [Your Name] → Subscriptions → RemixViral. Google Play customers use Google Play → profile → Payments & subscriptions → Subscriptions → RemixViral. Access continues until the end of the current billing period.

Q: Can I get a refund?

A: An eligible first subscription purchased on the RemixViral website has a 14-day money-back guarantee. Follow our Refund Policy and contact support with your receipt. Apple App Store and Google Play refunds must be requested from the store shown on the receipt.

Q: How do I earn bonus credits?

A: Submit feedback after generating a video to earn 20 bonus credits (one-time per video).

Features

Q: What art styles are available?

Standard (Free): Clean, professional look
Toy Bricks (+20 credits): Blocky toy-brick animation
Comic Book (+20 credits): Comic book visuals
Classic Cartoon (+20 credits): Classic 3D cartoon animation

Q: Can I use my own voice?

A: Currently, we support premium AI voices (23 ElevenLabs voices) and standard TTS. Custom voice upload is not yet available.

Q: How do singing videos work?

A: Enter lyrics, select a music style (Pop, Rock, Jazz, etc.), choose voice type (Male/Female), and duration (30s/45s/60s). We'll generate music with Suno AI and create a lip-sync avatar video with HeyGen.

Q: Can I post videos directly to TikTok/YouTube?

A: Yes. Connect your accounts in Settings → Connected Accounts. For TikTok, open a finished clip or video, review the caption and settings, then post it or send it to your TikTok Drafts. TikTok posting is available for clips cut from video files you uploaded and for original AI videos; clips from pasted links and remixes can be downloaded instead. Connect YouTube to upload videos or let a Series publish them.

Technical Issues

Q: Why is my video generation taking so long?

A: Video generation typically takes 1-2 minutes. If it's taking longer:

Check your internet connection
Close and reopen the app
Contact support if it exceeds 5 minutes

Q: My video failed to generate. What should I do?

Check if you have sufficient credits
Ensure your input text is appropriate (no prohibited content)
Try again with a simpler prompt
Contact support@remixviral.ai if the issue persists

Q: How do I report a bug?

A: Email support@remixviral.ai with:

Description of the issue
Steps to reproduce
Screenshots (if applicable)
Your device model and iOS version

Q: The app keeps crashing. How do I fix it?

Force quit the app and restart
Update to the latest version in App Store
Restart your iPhone
Reinstall the app (your data is saved in the cloud)

Account & Privacy

Q: How do I delete my account?

A: Go to Settings → Account → Delete Account. This will permanently delete all your data (videos, settings, credits).

Q: What data do you collect?

A: We collect:

Email and name (for authentication)
Video metadata (titles, scripts, settings)
Usage analytics (to improve the app)
Device information (for compatibility)

See our full Privacy Policy: Privacy Policy

Q: Do you sell my data?

A: No, we never sell your personal data to third parties.

Q: How do I export my data?

A: Email privacy@remixviral.ai with a data export request. We'll provide your data within 30 days (as required by GDPR).

Languages

Q: What languages are supported?

A: Currently:

App Interface: English, Vietnamese
Voice Generation: English, Vietnamese, Japanese, Chinese, Indonesian (more coming soon)

Q: How do I change the app language?

A: Go to Settings → Language → Select your preferred language.

Contact Support

Email Support

General Support: support@remixviral.ai
Privacy Questions: privacy@remixviral.ai
Legal Questions: legal@remixviral.ai
Billing Issues: billing@remixviral.ai

Response Time: Within 24 hours (business days)

In-App Support

Tap Settings → Help & Support → Contact Support

Community

X: @KienPhan1991 — the founder, who reads replies

Known Issues

iOS 18 Compatibility

Some features may show deprecation warnings in Xcode
App works correctly on iOS 18 devices
We're working on full StoreKit 2 migration

Coming Soon

Scheduled YouTube uploads, Instagram Reels, and TikTok posting after you review each video
Custom voice upload
Advanced video editing tools
Team collaboration features

Troubleshooting Guide

Can't Sign In

Check internet connection
Verify email/password
Try "Forgot Password" if needed
Clear app cache: Settings → Clear Cache

Video Won't Download

Check storage space on your iPhone
Grant photo library permission: Settings → RemixViral → Photos → Allow
Try downloading again

Credits Not Updating

Force quit and reopen app
Check App Store for pending subscription changes
Restore purchases: Settings → Restore Purchases
Contact support if credits are still incorrect

Poor Video Quality

Ensure you have a stable internet connection
Upgrade to PRO plan for HD quality
Use shorter scripts for better results
Try different art styles

Feature Requests

We love hearing from our users! Submit feature requests:

Email: feedback@remixviral.ai
In-App: Settings → Send Feedback

Popular requested features:

✅ Singing videos (now available!)
✅ Feedback system (now available!)
🔄 Instagram Reels publishing (in progress)
🔄 Custom voice upload (planned)
🔄 Video templates (planned)

System Requirements

iOS: 14.0 or later
Storage: 100 MB for app + space for videos
Internet: Required for video generation
Permissions: Camera, Photos, Microphone (optional, only when using those features)

Legal & Policies

Privacy Policy: Privacy Policy
Terms of Service: Terms of Service
Acceptable Use Policy: Included in Terms of Service
Copyright Policy: Contact legal@remixviral.ai

App Version

Current Version: 1.0.0
Last Updated: March 8, 2026

Check for updates in App Store to get the latest features and bug fixes.

Need More Help?

We typically respond within 24 hours on business days.

RemixViral

Email: support@remixviral.ai

Website: https://remixviral.ai

Turn long videos into Shorts with AI